Terms of service

General
These terms apply to the purchase of goods and services through our website, for both Norwegian and international customers. By shopping with us, you accept our terms and conditions. We recommend that you read the terms carefully before completing your purchase.

  1. Parties

    Seller:
    Business Name: Streetianity DA
    Organization Number: 933 293 130
    Address: Paal Bergs vei 20, 0692 Oslo
    Email: hello@streetianity.com
    Phone: +47 46442502

    Buyer:
    The individual or business conducting purchases via our website and agreeing to our terms upon purchase. This applies to both customers in Norway and international customers.

  2. Purchase Conditions
    To shop on our website, you must be at least 18 years old or have approval from a guardian.

  3. Price, Fees and VAT

    3.1 Product Prices
    Prices on our website do not include value-added tax (VAT) and are stated in Norwegian kroner (NOK) at checkout and payment. As of today, we are not obligated to collect VAT on our products, cf. the Norwegian Value Added Tax Act § 2-1, first paragraph. Additionally, our products may be exempt from VAT due to rules regarding artwork, cf. the Norwegian Value Added Tax Act § 3-7 regarding exemptions for limited edition artwork.

    3.2 Fees for International Delivery
    Our products are supplied by suppliers based in the EU, the UK, and the USA. For international delivery, both Norwegian and foreign customers may be subject to local taxes, customs duties, or VAT when the products are imported into their country. These fees are determined by the customs authorities of the respective country, and the customer is responsible for paying any such costs upon receipt of the goods. For Norwegian customers, the Norwegian Customs Act §§ 2-1 and 2-2 regulate the import of goods into Norway and the obligation to pay customs duties and VAT upon import.

    3.3 Changes in Tax Obligations
    If we become obligated to collect VAT or other fees on our products according to Norwegian or foreign legislation in the future, this will be clearly communicated on our websites. Prices will then be adjusted to reflect any new tax obligations. Such changes will take effect from the time they are published on our websites.

    3.4 Art Fee
    In Norway, a law has been enacted that imposes a fee of 5% on all purchases of visual art. This fee goes to the Fund for Visual Artists (BKH) and is intended to support and promote the creative environment.
    The fee only applies to artworks priced above NOK 2,000, and it is automatically added to the sale price when you complete your purchase. The buyer is responsible for paying this fee. We ensure that all information regarding the fee is handled and that it is paid, making the process as straightforward as possible for you.
    Please note that this fee is legally mandated and cannot be discounted at the time of payment. For more information about the art fee, please visit www.kunstavgiften.no.

  4. Payment
    We offer the following payment methods for both Norwegian and international customers:

    • Stripe (Visa/Mastercard/American Express/Apple Pay)
    • PayPal
    • Vipps/MobilePay

    The amount will be deducted from your account when the purchase is completed. If the purchase pertains to a service, the amount will be deducted at the time of booking or purchasing the service.

  5. Delivery
    Delivery time for our art prints is typically within 6-15 working days after the order is confirmed and processed by our print supplier. Reliable carriers such as DHL, UPS, or local postal services are used, depending on the country and region. Delivery times may be affected by customs processing or local conditions beyond our control.

  6. Privacy
    The data controller for collected personal information is the seller. Unless the buyer consents to otherwise, the seller, in accordance with the Personal Data Act, may only collect and store personal information necessary for the seller to fulfill obligations under the agreement. The buyer's personal information will only be disclosed to others if necessary for the seller to fulfill the agreement with the buyer or in cases mandated by law.

  7. Right of Withdrawal
    As a consumer, you have the right to withdraw from the purchase of goods within 14 days of receiving the item, in accordance with the Right of Withdrawal Act (Norwegian regulations). For services, the right of withdrawal applies from the time the service was ordered, but with exceptions for customized or initiated services that may be exempt from the right of withdrawal. No refunds are given for service purchases, but we may replace or change to another service within one year.
    If you wish to exercise your right of withdrawal, please contact us via email at hello@streetianity.com within 14 days. For more details see our Return and Refund Policy.

  8. Return of Goods
    If you exercise your right of withdrawal, the item must be returned in its original packaging and in the same condition as when you received it. Return shipping costs are covered by the customer unless otherwise agreed. Refunds will occur within 14 days after we receive the item and verify that it is in the same condition as when delivered.

  9. Defects in the Product – Buyer’s Rights and Complaint Period
    If the item you received is defective or damaged, you have the right to complain. You must inform us of the defect as soon as possible and no later than 14 days from the receipt of the item.
    For complaints, contact us at hello@streetianity.com with a description of the issue and any pictures of the damage or defect. We will process your complaint as soon as possible.

  10. Reservation of Errors
    We reserve the right to correct any typographical errors, price changes, and misinformation on the website.

  11. Force Majeure
    We are not responsible for delays or non-delivery due to circumstances beyond our control, such as natural disasters, war, strikes, or similar events.

  12. Changes to Terms
    We reserve the right to update the terms from time to time. Changes will be published on our website, and it is the customer's responsibility to stay updated on the terms before making new purchases.

  13. Conflict Resolution
    Complaints should be addressed to the seller within a reasonable time. The parties shall attempt to resolve any disputes amicably. If this is unsuccessful, the buyer may contact the Consumer Authority for mediation. For more information, see www.forbrukertilsynet.no.
    International customers may also use the European Commission's complaint portal if they wish to file a complaint, particularly relevant for consumers residing in other EU countries. For more information, see http://ec.europa.eu/odr.

Contact Information:
Streetianity DA
Org. No: 933 293 130
Email: hello@streetianity.com
Phone: +47 46442502
Address: Paal Bergs vei 20, 0692 Oslo, Norway

Working Hours:
Monday - Friday
9 am – 4 pm CET